1. Introduction

Welcome to KWATIKA!
By accessing and using our website (https://www.kwatika.com) and its related services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

The following Terms and Conditions shall apply to your use of the Website owned and operated by GOAL COMMUNICATIONS, a proprietorship firm having its registered office at 295, Pocket-5, Mayur Vihar Phase-1, Delhi-110091 (hereinafter referred to as “Company” / “We” / “us” / “Kwatika”) through its website (https://www.kwatika.com) (hereinafter referred to as “Website”) under the brand name ‘KWATIKA Gifting Ideas’, that inter alia allows its users to browse, select and order a gifting item for their loved ones or relative or friend or family member or to the recipient as per the request of user. GOAL Communications provides this Website to customers in accordance with these Terms and Conditions. The customers hereinafter have been referred to as “You” / “User” / “Your”. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs the relationship between the customers and Kwatika.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this Website.

These Terms and Conditions together with the Terms of use, Disclaimer and Privacy Policy and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”) constitute a legally binding agreement between the user of the Website and KWATIKA, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance to these Terms and Conditions, you hereby

(a) represent and warrant that you are entitled to enter into agreement with GOAL COMMUNICATIONS and that no other person is accepting these Terms and Conditions on your behalf; and (b) accept the provisions of these Terms and Conditions and your responsibilities and obligations in all aspects related to your use of the Website and buying the products/services. If you confirm these Terms and Conditions as an employee, agent, contractor or other representative any entity, you hereby represent and warrant that you have the right and authority to validly bind such entity. KWATIKA reserves right to add on or discontinue any services from its Website at its discretion.

As part of the Website, KWATIKA may provide certain tools or guidance for the benefit of its users and to facilitate and support the selection, configuration and purchase of the products/services through the Website. Any information or guidance which may be provided by KWATIKA to its users is solely for information purposes and the users, at their own discretion, may decide to follow such guidance.

KWATIKA retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who KWATIKA believes, has violated any of the provisions of these Terms and Conditions.

KWATIKA shall be responsible for fulfilling your orders (either directly or through its delivery partners) including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this Website.

2. Website Use

2.1 You must be at least 18 years old to use our website and services.

2.2 You agree to provide accurate and complete information when placing orders or creating an account.

2.3 You are responsible for maintaining the confidentiality of your account information and passwords.

3. Product Information

3.1 We strive to provide accurate product descriptions, images, and prices. However, we do not warrant the accuracy or completeness of such information.

3.2 The availability of products is subject to change without notice.

4. Orders and Payments

4.1 Placing an order constitutes an offer to purchase, which is subject to our acceptance.

4.2 We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product information or pricing errors.

4.3 Payment must be made in full at the time of order placement.

5. Shipping and Delivery

5.1 We will make reasonable efforts to ensure timely delivery of products. However, we are not responsible for delays beyond our control.

5.2 Shipping charges and estimated delivery times will be provided during the checkout process.

6. Returns and Refunds

6.1 Our returns and refunds policy is outlined on our website. Please review this policy before making a purchase.

6.2 To initiate a return, contact our customer service within the specified timeframe.

7. Intellectual Property

7.1 All content on our website, including images, text, and logos, is the property of Kwatika Festivals Gift Online Shop and is protected by applicable intellectual property laws.

7.2 You may not use, reproduce, or distribute our content without our explicit written consent.

8. Limitation of Liability

8.1 We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.

8.2 Our liability for any claim arising from the use of our website or services shall not exceed the amount paid for the relevant product or service.

9. Governing Law

9.1 These terms and conditions shall be governed by and construed in accordance with the laws of India.

9.2 Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

10. Contact Information

If you have any questions or concerns about these terms and conditions or our services, please contact us at:

Address: 295, Pocket-5, Mayur Vihar Phase-I, Delhi – 110091 Phone: +91-9868654349, +91-9811116901 Email: info@kwatika.com