Returns and Refund Policy

No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

1. Get the product re-delivered or
2. Opt for a refund in the form of a gift certificate (refunded within 24 hours) or
3. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)

We do not offer refund in the following cases:

• If Sweets or any other perishable items are delivered to an incorrect address provided by the sender.

• If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

• If product quality concerns are caused by improper handling of the product.

Please Note:

— Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.

— Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.

— For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

— We do not accept any request for product exchanges.

— In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by KWATIKA on confirmation through email or phone call to the customer. Once the refund is processed by KWATIKA, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.

Assistance

Contact us at info@kwatika.com for questions related to returns & refunds.