KWATIKA shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of the customer, KWATIKA provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. KWATIKA charges nominal amount from customers for selecting fixed time delivery and such charges are display on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, KWATIKA is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before any festival or major occasions, we suggest you to place your order at least 15 (fifteen) days in advance.

Shipping Locations

We currently offer shipping within India. Our delivery services are subject to the areas covered by our shipping partners. Please check with us to confirm if your delivery location is eligible.

Shipping Charges

Shipping charges will be displayed during the checkout process. Orders above a certain value may qualify for free or discounted shipping, as specified on our website.

Estimated Delivery Times

Estimated delivery times will be provided during the checkout process based on your location and the shipping option you choose.

While we make every effort to ensure timely delivery, please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions and unforeseen circumstances.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may be affected by and may take longer due to Force Majeure Events.

In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

Delivery of Courier Products

Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, KWATIKA does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery to Hotels Policy

Our Delivery personnel and partners have experience of making deliveries at hotels. However, please ensure that following information is made available while placing the order:

• Hotel name
• Full address of the hotel
• Telephone number of the recipient and the hotel
• The name of the recipient
• Room number of the recipient
• Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to wedding ceremonies/ marriage halls, you shall provide the details of the person to whom the delivery shall be made in such circumstances. However, if the concerned person is not available to take the order, we shall ensure that the delivery is made to one of the family members of the bride/bridegroom.

Delivery at Remote Locations and Towns

Orders can be delivered only in the cities available in our data bank. Remote location depends upon the location and availability of our store or associate. We cannot commit exact time of deliveries to such locations.

Please note that perishable products are sourced locally at the delivery location. There are chances that our deliveries of natural plants & flowers or cakes are not available for such locations.

No deliveries would be done on national holidays. The delivery of the same would be done on the next working day. In case of floods/heavy rains/national bandh/election dates/curfews/traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, KWATIKA reserves the right to reschedule the delivery to another date.

Delivery to railway stations, Metro stations and airports

We do not deliver to railway stations, metro stations and airports.

Deemed Delivery

Under any class or category of orders, selected by customer, KWATIKA will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case the recipient is not available at given address, our delivery boy will try to contact the customer and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of recipient. As it would be a surprise for recipient, we avoid contacting the recipient in such circumstances. No request of cancellation, refund or modification would be entertained by KWATIKA, in such cases. So, we request you to be sure about the details of recipient and his/her availability before placing the order.

On successful delivery, KWATIKA’s representative or delivery personnel may request recipient for an acknowledgement of delivery. In case of refusal by recipient either to accept delivery or provide acknowledgment, the e-mail issued by KWATIKA to user/customer on delivery or deemed delivery of product shall be a sufficient proof of delivery in case of any dispute with customer.

If you have any queries or concerns about our shipping and delivery policy, please contact us at:

Address: Goal Communications- 295, Pocket-5, Mayur Vihar Phase-I, Delhi-110091
Phone: +91-9811116901, +91-9868654349
Email: info@kwatika.com